QUALIFICATIONS / ABILITIES

- ABO Certification preferred

- Minimum of 3 years optical experience preferred (training available for the right candidate)

- Experience with both eyeglasses and contact lenses

- Ability to operate manual and auto-lensometers

- High school diploma or equivalent required

- Experience working in a professional business or healthcare environment preferred

- Electronic Health Record (EHR) experience a plus (Compulink knowledge strongly preferred)

- Strong computer skills, including Microsoft programs

- Excellent customer service and interpersonal skills

- Strong organizational and time-management abilities; capable of multitasking in a fast-paced environment

- Professional, flexible team player with high integrity and accountability

- Strong written and verbal communication skills

- Critical thinking and problem-solving abilities

- Willingness and desire to continue learning and expanding skill sets

- Ability to sit or stand for extended periods (8+ hours)

- Strong attention to detail

KEY RESPONSIBILITIES 

- Optical & Clinical Support

- Interpret spectacle prescriptions written by optometrists and ophthalmologists

- Assist patients in selecting frames and lenses that fit their prescription, lifestyle, and budget

- Educate patients on lens options, coatings, and eyewear care

- Accurately enter, place, track, and verify eyewear orders

- Adjust, troubleshoot, and repair eyeglasses as needed

- Create and manage work orders for lab technicians

- Maintain optical inventory, enter frames, and keep the optical area organized and presentable

- Process insurance claims and eyewear orders including VSP, EyeMed, and Medicaid

- Educate and assist contact lens patients with insertion, removal, and care (specialty lenses a plus)

- Assist with preliminary testing and diagnostic procedures (OPTOS, OCT, visual fields, topography, etc.) Front Desk & Office Support

- Greet patients warmly and ensure a positive experience from check-in to check-out

- Answer phones, route calls appropriately, and relay messages

- Schedule routine, follow-up, and urgent/triage appointments

- Prepare charts and verify insurance and demographic information

- Collect copays and payments; assist with billing questions as appropriate

- Assist with contact lens ordering and dispensing

- Maintain a clean, organized reception area

- Coordinate mail, deliveries, and office communications

- Perform basic clerical duties including filing, emailing, faxing, and data entry

- Support office operations and team workflow as needed

- Maintain strict confidentiality and compliance with HIPAA regulations

- Attend team meetings and participate in ongoing training and education

INDICATORS OF PERFORMANCE

- Timely, clear, and professional communication

- Accurate documentation, record-keeping, and administrative work

- Positive collaboration and teamwork across departments

- Consistently high level of patient satisfaction and internal support